Your AJIO settlement, line by line.
Dense, unfamiliar, and easy to accept without reading — which is exactly why discrepancies survive in it. Here is what each section represents, how to reconcile it properly, and which mismatches are worth raising.
- The settlement reconciles your sales against commission, logistics, returns, adjustments and tax.
- Reconcile order by order, never by comparing totals — offsetting errors hide inside a plausible total.
- The most-missed discrepancy is an order absent from the statement entirely.
- Your dispatch weight record is what turns a suspected logistics overcharge into a documented one.
- Robnu reconciles each AJIO settlement automatically and flags what does not match. Free while we figure out pricing.
AJIO is live on Robnu today, and settlement reconciliation is where most AJIO sellers quietly lose money. Not through large obvious errors — through small ones that nobody has time to chase across a dense report every cycle.
AJIO settlement statements are dense and easy to accept without reading. AJIO is live on Robnu today, and settlement reconciliation is where most AJIO sellers quietly lose money. This guide covers what each section represents, how to reconcile it against your orders, and the discrepancies worth raising.
Totals lie, orders do not
The instinct with any settlement is to check whether the final number looks about right. It is the least useful thing you can do. A total within your expected range can contain an overcharge on one order offset by a missing deduction on another — both wrong, neither visible. Reconciling per order is slower and it is the only method that finds anything: for each order, was the sale value right, was each deduction justified, and is the order present at all. See the reconciliation method.
What each section covers
The sales section shows what you sold at recorded values — check for orders you shipped that do not appear, and values that differ from what you expected. Commission and fees are usually predictable; verify the rate matches your category. Logistics and returns is the most error-prone section: check weights against your dispatch record and look for returns charged that you never received. And adjustments and tax — corrections, penalties, TCS and TDS — where any adjustment without a clear order reference is worth querying, and tax components are reclaimable, not costs.
Reconciliation that happens every cycle
Per-order reconciliation is the right method and almost nobody sustains it, because it means re-reading a dense report every cycle while running the business. Deferred reconciliation finds errors that are no longer claimable. The work is the same either way; only the recoverability differs. Our reconciliation ingests each AJIO settlement, matches every line against your order and dispatch records, and flags what does not reconcile — missing orders, returns billed but never received, freight computed on the wrong weight. See AJIO payout mismatch and AJIO operations.
The bigger picture for your catalogue
Whatever the specific status, charge or process, the underlying reality of selling on Indian marketplaces is the same. The platforms are built to move enormous volume, their interfaces speak in operational shorthand rather than plain language, and the money at stake hides in charges that arrive as silent settlement deductions requiring no approval from you. The sellers who stay profitable are not the ones who avoid every problem — that is impossible at scale — but the ones who understand what each event means, know which charges are genuinely owed, and reconcile every settlement so the wrong ones are caught and reclaimed while the claim window is still open.
That discipline is simple to describe and hard to sustain by hand, because it is precise, repetitive work layered on top of actually running the business. It is exactly the kind of task that a two-person team does inconsistently under volume and that software does reliably every cycle. Robnu exists to close that gap: it runs the daily operations these guides describe, reconciles the charges they represent against what you actually shipped and sold, and files the claims you are entitled to — so the vocabulary becomes something handled rather than something you have to master and police yourself. You sell; Robnu runs the rest, and makes sure every rupee is paid correctly.
Sources & further reading
Charges, policies and processes vary by marketplace and category and change over time. The details here are drawn from official documentation and reputable industry sources; always confirm current specifics against your own seller panel and settlement reports:
Totals lie, orders do not
The instinct with any settlement is to check whether the final number looks about right. It is the least useful thing you can do. A total within your expected range can contain an overcharge on one order offset by a missing deduction on another — both wrong, neither visible.
Reconciling per order is slower and it is the only method that finds anything. For each order: was the sale value right, was each deduction attached to it justified, and is the order present at all.
What each part of the statement covers
Exact labels and formats change over time — check against your current statement. The categories below are what you are looking for regardless of naming.
Sales and order value
What you sold in the period at recorded values. Check for orders you shipped that do not appear, and for values that differ from the listing price you expected.
Commission and fees
The platform’s share. Usually predictable — verify the rate applied matches your category, particularly after any catalogue changes.
Logistics and returns
Forward and reverse freight. The most error-prone section: check weights against your dispatch record and look for returns charged that you never received.
Adjustments and tax
Corrections, penalties, TCS and TDS. Any adjustment without a clear order reference is worth querying. Tax components are reclaimable, not costs.
Reconciliation that happens every cycle
Per-order reconciliation is the right method and almost nobody sustains it, because it means re-reading a dense report every cycle while also running the business. The work gets deferred, and deferred reconciliation finds errors that are no longer claimable.
Robnu is an agentic OMS with AJIO live today. It ingests each settlement, matches every line against your order and dispatch records, and flags what does not reconcile — missing orders, returns billed but never received, freight computed on the wrong weight. Where a claim is warranted it is prepared and filed, with a rare approval click while fully-autonomous filing rolls out.
You sell. Robnu runs the rest — and makes sure every rupee is paid correctly.
AJIO settlements, answered
It is the periodic report showing what AJIO has paid you and what was deducted before payment. It reconciles your sales for the period against commission, logistics costs, returns, adjustments and tax components. The credit that reaches your bank is the net of everything on it, which is why reading the statement rather than just the final figure matters.
Because commission, shipping, return costs, any adjustments and statutory deductions are all applied first. A gap between gross order value and net credit is entirely normal. What you are checking for is not whether there is a gap, but whether each component of that gap is correct and explicable.
Work order by order rather than comparing totals. For each order in the period, confirm the sale value recorded matches what you expected, then check each deduction attached to it. Totals can look approximately right while containing several errors that offset one another, which is exactly how discrepancies survive undetected.
Orders missing from the settlement entirely, returns charged that you have no record of receiving, logistics costs computed on weights that do not match your dispatch records, and adjustments applied without a clear reference to the order they relate to. The missing-order case is the easiest to overlook because an absence is harder to notice than a wrong number.
Establish first whether the statement itself is wrong or whether the payment against a correct statement is short. They are different problems with different escalation routes. Check bank details and any hold state before raising a discrepancy, then reference specific order IDs rather than describing a total shortfall.
Reconcile each settlement as it arrives rather than in a periodic catch-up. Dispute windows are limited, so discrepancies found during a quarterly review are frequently past the point where they can be raised. The reconciliation effort is the same either way; only the recoverability differs.
Your own order log with dispatch weights, your inward record for returns received, and the settlement statement itself. The dispatch weight record is the one sellers most often lack, and it is the one that turns a suspected logistics overcharge into a documented one.
Proportionally, yes — small sellers usually have thinner margins, so a given rupee error hurts more. The argument against reconciling is time rather than value, which is precisely the trade-off that changes once the checking is automated rather than manual.
Related seller guides
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