Glossary
Marketplace ops jargon, decoded.
Every term you'll meet running marketplace ops in India — manifest, AWB, POB, deduction, RTO, KMS, SLA. TL;DR for each, plus a 3-paragraph explainer where it matters.
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Order processing
- All-or-nothingAjio's batch upload rule — every line in the upload succeeds, or the whole batch fails.
- BatchA grouped set of orders moved together through the 11-stage flow.
- Confirmed quantityThe quantity the seller commits to ship for an order — can be less than ordered if stock is short.
- Open orderA confirmed order that has not yet been packed, manifested, or shipped.
- StageOne of the 11 steps from open order to closed manifest.
Logistics
- AWBAir Waybill — the unique tracking number assigned to a shipment by the courier.
- Courier partnerThe third-party logistics provider that picks, transports, and delivers shipments.
- Forward shipmentThe seller-to-buyer leg of a marketplace order. Confirmed, packed, picked, and out for delivery — the standard flow where SLA pressure is highest and deductions are easiest to trigger.
- POBProof of Booking — courier-issued confirmation that a shipment has been picked up.
- Reverse shipmentThe shipment from buyer (or marketplace) back to seller.
- RTOReturn To Origin — the package is sent back to the seller, usually after a failed delivery.
Marketplace operations
- CatalogThe full set of a seller's listings on a given marketplace.
- Closed manifestA manifest that has been finalised and submitted; can no longer accept new orders.
- ListingA product entry on the marketplace — title, images, description, price, attributes.
- ManifestThe list of shipments closed and handed to the courier for a given day.
- Open manifestA manifest that is started but not yet closed — orders can still be added.
- SLAService Level Agreement — the deadline the marketplace expects orders to be packed and manifested by.
- SLA watchdogRobnu's monitor that warns before an SLA is missed.
Finance
Documents
Security
- DEKData Encryption Key — the per-seller symmetric key used to encrypt credentials.
- KMSAWS Key Management Service — manages the master key that protects each seller's DEK.
- Refresh tokenThe longer-lived token used to obtain new session tokens without re-authenticating.
- Session JWTRobnu's own session JWT — issued by the app, scoped to one logged-in seller.
- Session tokenThe short-lived token presented to the marketplace API on each request.
- Token vaultThe encrypted store that holds marketplace credentials — DEK per seller, KMS master key.