Video proof for every parcel.
Scan the barcode, the camera rolls, the clip locks to that exact order. Pack-outs prove what you sent; return inspections prove what came back. When a claim needs evidence, the video is already attached.
- Scan-to-record: a barcode scan starts the camera and binds the clip to that specific order.
- Works on a desktop scanner station or a phone, and keeps recording offline, uploading when connectivity returns.
- Clips attach automatically as claim evidence, turning 'your word vs theirs' into footage.
'I received the wrong item', and you have no way to answer.
Every seller knows the dispute: a buyer claims the parcel held the wrong product, a used product, or nothing at all. The marketplace asks for proof. You have… your memory of a Tuesday three weeks ago. Claims die this way, and the deduction sticks, not because you did anything wrong, but because you couldn't show it.
The fix is obvious and nobody does it manually, because filming every pack-out sounds like a second job: start the camera, say the order number, file the video somewhere findable, repeat fifty times a day. Unstructured video is almost as useless as no video.
The barcode does the filing. You just pack.
VMS makes evidence a side-effect of work you already do, scanning parcels.
Scan the parcel
At pack-out or return-receipt, scan the barcode. The camera starts and the recording is keyed to that order, no naming, no filing, no thinking.
Record the moment
Pack the order or inspect the return on camera. The clip captures exactly what entered the box or what state the return arrived in.
Offline is fine
Warehouse Wi-Fi dies; the recording doesn't. Clips queue locally and upload automatically when the connection returns, a clip is never lost.
Evidence on demand
When a claim is filed, by you or by Robnu's claims module, the relevant clip attaches automatically. The dispute opens with the footage already in it.
What changes when every parcel has footage
- Wrong-item disputes flip. Footage of the correct item entering the box ends the argument before it starts.
- Return fraud meets a camera. Inspection videos document brick-in-the-box and used-product returns the moment they're opened.
- Zero filing overhead. The scan IS the filing system. Operators pack at full speed; the evidence organises itself.
- Works where you work. Desktop scanner station for the packing bench, phone for everywhere else, same clips, same linkage.
It's your call, many sellers record everything because the per-parcel cost is one barcode scan. Others record high-value orders and all return inspections. The habit pays for itself the first dispute it wins.
Nothing bad. Recording continues locally and the clip uploads automatically when connectivity returns. Losing a clip to a network blip is the failure mode VMS was specifically built to eliminate.
Through the claims module, when Robnu files a claim for an order, the linked VMS clip attaches as evidence automatically. Manual claims can pull the clip from the order page too.
- freeAvailable
- paidAvailable
- ajioLive
- meeshoLive
- amazonPlanned
- flipkartPlanned
- myntraPlanned
The modules around this one.
Agentic order processing
Robnu doesn't wait for you to click. Orders sync and run accept → label → manifest automatically; every label is persisted and retried until safely stored — never lost.
Claims — filed for you
Robnu picks the right claim reason, attaches the VMS video evidence, submits the ticket, and reconciles claim → payout → bank UTR so you see what came back.
Returns management
Every return synced and classified — genuine customer return vs RTO — tied back to the original order and the money it affected.
You sell. Robnu runs the rest.
Live for AJIO, Meesho, and Amazon.in. Free during early access, no card, no caps. Forever free under 25 orders/day.