Returns, classified and costed.
Every return syncs automatically and gets called what it is — a genuine customer return or an undelivered RTO — tied back to the original order and the rupees it touched. Because you can't recover money you haven't measured.
- Returns from AJIO and Meesho sync automatically — no panel-checking ritual.
- Each return is classified: customer return vs RTO. Different events, different money, different recovery paths.
- Every return links to its original order and quantifies its financial impact — feeding claims and reconciliation.
Returns are where margins go to disappear quietly.
A sale feels like revenue until the parcel comes back. And in Indian marketplace selling, parcels come back a lot — undelivered RTOs, size exchanges, buyer remorse, and the occasional outright fraud. Each return carries costs: forward shipping you won't recover, reverse fees, repackaging, and sometimes a product too damaged to resell. Sellers who don't track this precisely are running blind on their real margin.
Worse, the two kinds of return are financially different animals. An RTO never reached the buyer — the product is yours again, certain fees apply. A customer return passed through a buyer's hands — different fees, different risk, different claim windows if something's wrong. Lump them together and you can neither account for them nor recover from them.
Synced, sorted, and tied to the money.
Returns processing starts with the truth: which kind, which order, how much.
Automatic sync
Returns appear in Robnu as the marketplace reports them — both channels, no manual checking, no surprise pile-ups.
Classification on arrival
Customer return or RTO, decided automatically from the marketplace's own data. The label drives everything downstream.
Linked to the order
Each return attaches to its original order — so the order's full story includes what came back and why.
Money quantified
The financial impact — lost revenue, fees, recoverables — flows into reconciliation and per-order profit, where the Money Story reports it plainly.
Why classification is the whole game
- Real return economics. Know your customer-return rate and RTO rate separately — the fixes for each are completely different.
- Claims start prepared. A correctly classified return with its order context is a claim half-filed. Robnu's claims module takes it from there.
- Inspection meets evidence. Pair with VMS: scan the return, record the inspection, and bad returns arrive on camera.
- Margins stop lying. Per-order profit includes return costs, so the dashboard reports what you actually kept.
Because everything differs: the fees the marketplace charges, whether the buyer touched the product, what claims you can file, and what the return says about your operation (RTOs point at addresses and couriers; customer returns point at sizing, photos, or expectations). Mixing them makes both problems unsolvable.
Yes — and Robnu makes the inspection count: scan the parcel with VMS, record the opening, and any discrepancy becomes documented evidence for a claim instead of an unprovable complaint.
Every return's financial impact flows into payment reconciliation, where deductions are separated from sales and matched against the marketplace's settlement — so return costs show up measured, not mysterious.
- freeAvailable
- paidAvailable
- ajioLive
- meeshoLive
- amazonPlanned
- flipkartPlanned
- myntraPlanned
The modules around this one.
Claims — filed for you
Robnu picks the right claim reason, attaches the VMS video evidence, submits the ticket, and reconciles claim → payout → bank UTR so you see what came back.
Payment reconciliation & Money Story
Gmail payment advices + the marketplace's own settlement data, reconciled to the rupee — deductions separated, outstanding tracked, and a plain-English Money Story.
VMS — video proof
Scan a parcel barcode and the camera records the pack-out or return inspection, linked to that exact order. Works offline and uploads later — a clip is never lost.
You sell. Robnu runs the rest.
Live for AJIO and Meesho. Free during early access — no card, no caps. Forever free under 25 orders/day.