Claims, filed for you. With proof.
Wrong item, damaged return, missing product, RTO gone wrong — Robnu identifies the claim, picks the right reason, attaches the video evidence, submits the ticket, and tracks the money until it lands in your bank.
- Robnu files marketplace claims for you — right reason chosen, VMS video evidence attached, ticket submitted.
- Claim status syncs and tracks through to the rupee: claim → payout → bank UTR.
- The rare step that needs a human approval is surfaced as one click — we never overstate the autonomy.
Most claim money is lost to friction, not rejection.
Marketplace claims work — when filed. The catch is everything around the filing: noticing the claimable event inside the deadline window, picking the reason code the platform accepts, gathering evidence that persuades, writing it up, and then chasing the ticket through states for weeks. Each step is small; together they're why busy sellers file a fraction of what they're owed and write off the rest as 'cost of doing business'.
It isn't a cost of doing business. It's a process problem — and processes are what agents are for.
From claimable event to bank credit, traced.
Because Robnu runs your orders and returns, it sees claimable moments the instant they happen — and acts.
Detection
Wrong-item returns, damage, missing products, RTO discrepancies — flagged automatically from return classification and inspection, inside the claim window.
Assembly
The right reason code for that marketplace, the order's documents, and the linked VMS clip come together into a claim that's built to persuade.
Submission
The ticket is filed on the marketplace. Where a human approval is still required in the rollout, it's one surfaced click — not a form to fill.
Recovery tracking
Claim states sync as they change, and an approved claim is followed to its payout and matched to the bank UTR. 'Won' means money landed, not ticket closed.
What systematic claiming recovers
- Windows stop expiring unfiled. Detection inside the deadline means the claim that was 'too late again' gets filed on day one.
- Evidence does the arguing. Claims arrive with pack-out or inspection footage attached — approval rates follow the proof.
- Recovery becomes a number. Filed, won, recovered-to-bank: the funnel is measured, so claim money becomes a line you manage instead of a leak you suspect.
- Your time stays yours. The whole loop — detect, assemble, file, chase — runs without you doing paperwork.
Mostly — and we're precise about the gap. Detection, assembly, evidence, and tracking are automatic; submission runs autonomously where supported, and the remaining cases surface a one-click human approval while full autopilot rolls out. The status in-app always reflects reality.
The recovery surface of marketplace selling: wrong item returned, damaged returns, missing items, used-product returns, undelivered/RTO discrepancies. Each maps to the marketplace's own reason taxonomy so filings land in the right queue.
Robnu reconciles claim → payout → bank UTR. A claim isn't 'recovered' until the credit is matched in your settlement — which is exactly the rigour the Money Story is built on.
- freeAvailable
- paidAvailable
- ajioLive
- meeshoLive
- amazonPlanned
- flipkartPlanned
- myntraPlanned
The modules around this one.
Payment reconciliation & Money Story
Gmail payment advices + the marketplace's own settlement data, reconciled to the rupee — deductions separated, outstanding tracked, and a plain-English Money Story.
Returns management
Every return synced and classified — genuine customer return vs RTO — tied back to the original order and the money it affected.
VMS — video proof
Scan a parcel barcode and the camera records the pack-out or return inspection, linked to that exact order. Works offline and uploads later — a clip is never lost.
You sell. Robnu runs the rest.
Live for AJIO and Meesho. Free during early access — no card, no caps. Forever free under 25 orders/day.