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Robnu
Glossary · Marketplace operations

SLA watchdog

Robnu's monitor that warns before an SLA is missed.

app.robnu.com/ai/conversationsRobnuAI · seller-scopedai_conversations · ai_messages · ai_tool_callsWhy did Ajio short-pay batch 7782?tool_calllookup_payouts(batch=7782)7 of 218 lines were short-paid by ₹47 each — SLA-missdeduction. All 7 are recoverable. I drafted claims foryou with the manifest + AWB pre-attached.→ /claims · 7 drafts readywithSellerScope · seller_id locked

The SLA watchdog is the part of Robnu that watches the clock so you don't have to. For every open batch, it computes SLA-headroom — the percentage of the SLA window that's still left.

The watchdog escalates at three thresholds: 30% (heads-up — start working it), 10% (act now — close or delay-on-purpose), and 0% (breach — close immediately, the deduction is coming). Each escalation is a notification, not a wall — you can override.

The point of the watchdog isn't to stop you closing late on purpose; sometimes that's the right call. It's to stop you closing late by accident. Most missed-deduction stories start with "I didn't realise the manifest was about to miss."

build 3724c76bafbf7cbcc3bd010d27df0223a625fc38 · 2026-07-10T08:10:07+05:30