Glossary · Finance
Chargeback
A disputed charge — payment reversed by the buyer's card network or marketplace.
A chargeback is when the buyer disputes a charge with their card network or with the marketplace, and the payment gets reversed. Different from a deduction — a deduction is the marketplace withholding from your settlement, a chargeback is the payment being reversed entirely.
Chargebacks are heavier hits. The marketplace usually charges a chargeback fee on top of the reversed amount, and your chargeback rate affects your seller standing.
Robnu's Protect pillar will defend chargebacks with the same evidence stack — packing slip, POB, customer invoice, AWB tracking — pre-attached to the dispute filing. Coming Q3 2026.