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Glossary · Finance

Chargeback

A disputed charge — payment reversed by the buyer's card network or marketplace.

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app.robnu.com/ai/conversationsRobnuAI · seller-scopedai_conversations · ai_messages · ai_tool_callsWhy did Ajio short-pay batch 7782?tool_calllookup_payouts(batch=7782)7 of 218 lines were short-paid by ₹47 each — SLA-missdeduction. All 7 are recoverable. I drafted claims foryou with the manifest + AWB pre-attached.→ /claims · 7 drafts readywithSellerScope · seller_id locked

A chargeback is when the buyer disputes a charge with their card network or with the marketplace, and the payment gets reversed. Different from a deduction — a deduction is the marketplace withholding from your settlement, a chargeback is the payment being reversed entirely.

Chargebacks are heavier hits. The marketplace usually charges a chargeback fee on top of the reversed amount, and your chargeback rate affects your seller standing.

Robnu's Protect pillar will defend chargebacks with the same evidence stack — packing slip, POB, customer invoice, AWB tracking — pre-attached to the dispute filing. Coming Q3 2026.

build e7713058ee9ee67dffe938623a3f859dcb157b2a · 2026-07-24T12:14:00+05:30