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Glossary · Finance

Chargeback

A disputed charge, payment reversed by the buyer's card network or marketplace.

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app.robnu.com/ai/conversationsRobnuAI · seller-scopedai_conversations · ai_messages · ai_tool_callsWhy did Ajio short-pay batch 7782?tool_calllookup_payouts(batch=7782)7 of 218 lines were short-paid by ₹47 each, SLA-missdeduction. All 7 are recoverable. I drafted claims foryou with the manifest + AWB pre-attached.→ /claims · 7 drafts readywithSellerScope · seller_id locked

A chargeback is when the buyer disputes a charge with their card network or with the marketplace, and the payment gets reversed. Different from a deduction, a deduction is the marketplace withholding from your settlement, a chargeback is the payment being reversed entirely.

Chargebacks are heavier hits. The marketplace usually charges a chargeback fee on top of the reversed amount, and your chargeback rate affects your seller standing.

Robnu's Protect pillar will defend chargebacks with the same evidence stack (packing slip, POB, customer invoice, AWB tracking) pre-attached to the dispute filing. Coming Q3 2026.

build f3304581fd4db330464d0c4f13adecdf0136fe2e · 2026-10-23T16:36:03Z