Every WhatsApp command, and what each one does
A handful of words are matched exactly, because they open modes or change things. Everything else is a sentence, and goes to the assistant. Here is the whole surface in one place.
A short list is matched exactly: orders, otp, process my orders, return scan, start claim, stop, start, reset. Everything else is a question for the assistant, which reads but never changes anything. Commands that change something always confirm first.
- You do not need to memorise commands. Anything phrased as a sentence reaches the assistant, which answers from your live data.
- The exact-match list is short on purpose: those words open modes or start actions, so a loose match would be dangerous.
- Reading needs nothing special. Changing anything needs a permission and a confirmation.
- Everything works by voice, and in English, Hindi or Gujarati, including both typed in Roman letters.
- Stop and start control messaging, and are honoured immediately.
Most chat tools make you learn a vocabulary. This one deliberately keeps the memorised part as small as possible, because a seller holding a parcel should not be recalling syntax. The rule that explains the whole surface is simple: a short exact phrase does something, and a sentence asks something. The list below is worth reading once, and then you can forget most of it.
The commands that read
Send orders to get your current order position: what is pending, what is ready, what needs attention, across your accounts. This is the most-sent message on the whole surface.
Send otp to get the handover OTPs a courier needs at pickup. This is the other thing a bench needs constantly and the reason the chat stays open on a warehouse phone.
Send an order number, a sub-order number or an AWB on its own and Robnu finds that parcel and tells you about it, including sending the label back if it has one.
None of these need a special permission, which is what makes a shared warehouse phone useful without being risky.
The commands that open a mode
Process my orders starts the four step confirmation that leads to a real run: pick the account, see the count, confirm. It needs the orders:process permission.
Return scan, receive return or return entry opens receiving, after which every code you send is marked received until you leave.
Start claim begins a capture: describe what happened, send the four pieces of evidence, say end to see the draft read back.
Prepare GST documents, with a month and an account, prepares your tax documents and offers to email them to your accountant.
Each of these is matched as a short command rather than as a sentence, because each opens something. A sentence containing the same words goes to the assistant instead, which is intentional: wrong return is a claim type, not a request to open a scanner.
Everything else is a sentence
You do not need a command to ask a question. How many orders did I have last week, why was this deduction taken, what is my pending payout, when does this claim window close: all of those are just questions, and the assistant answers them from your live data.
It is the same assistant the app uses, read-only, so its answer cannot drift from what you would see on a screen. If it is ever unsure or unavailable, it says so rather than guessing.
This is why the exact-match list can stay short. The commands exist for the things that act. The conversation covers the things that ask, and that is the larger half of what people actually send.
Ask what can you do and it will tell you, with your own accounts and marketplaces in the answer rather than a generic menu.
Ask in your own words
The assistant answers from your live data, and the commands are only for the things that act
Messaging controls, and the one platform rule worth knowing
Send stop to stop messages, and start to resume. Both are honoured immediately. Reset gets you out of whatever mode you are in and back to a normal conversation, which is the one to remember if a flow has you somewhere you did not intend.
One thing that is not Robnu's rule but shapes what you see: WhatsApp itself only allows free-form replies within 24 hours of your last message to a business. Outside that window a business may send only pre-approved templates.
That is why a message arriving out of the blue after a quiet week can look more formal than the conversation you remember. Send anything at all and the window opens again, and replies go back to normal.
The part of this Robnu does for you
Robnu reads your Amazon account and reconciles every settlement line back to the order that caused it, so a wrong deduction is visible the day it lands.
- Orders, returns, payouts and inventory synced
- Every settlement line matched to its order
- FBA units Amazon has not made good, listed
Where this sits in the rest of your Amazon operation
On Amazon, Robnu syncs your orders, returns, payouts and inventory, reconciles every settlement line back to the order that caused it, lists the FBA units Amazon's own ledger has not made good, flags a return that never came back before the SAFE-T window closes, and scans returns in at your dock. It reads your Amazon account rather than writing to it, so accepting orders and making labels run on AJIO and Meesho today. Related reading:
Sources & further reading
- Robnu, the product the behaviour described here is the product's own. The WhatsApp surface calls the same endpoints the screens do, with the same permissions, so anything you can check on a screen is the same fact. Read 2 November 2026.
- Meta, WhatsApp Business Platform onboarding Meta's own page. It states that the 24 hour customer service window applies to messages sent through the Cloud API, and that a window opens when a person messages a business already onboarded to it. That rule is why a reply can arrive as a template rather than as free text. Read 2 November 2026.
Not legal or tax advice. Amazon changes fees, windows and policies without notice, and the detailed style guides and account-health thresholds sit behind a Seller Central login, so any figure quoted here as convention is not Amazon-published. Check anything you plan to act on against your own Seller Central account first.
Questions sellers ask
No. Anything phrased as a sentence goes to the assistant, which answers from your live data. The exact-match list exists only for things that act, such as opening a scanner or starting a run, where a loose match would be risky. Most of what people send is a plain question.
Process my orders starts a real run and needs the orders:process permission. Return scan opens return receiving. Start claim begins a claim capture. Preparing GST documents can send an email to your accountant. All of them confirm before anything happens, and everything else on the surface only reads.
It gets you out of whatever mode you are in and back to an ordinary conversation. It is the one to remember, because it is the answer whenever a flow has taken you somewhere you did not mean to go.
Yes. A voice note is turned into text and handed to exactly the same router a typed message goes through, so nothing extra can happen because you spoke. Robnu reads English, Hindi and Gujarati, including Hindi and Gujarati typed in Roman letters.
Because that word is ambiguous in a way that matters. Wrong return is a claim type and the commonest phrase typed while filing a claim. If sentences opened a scanner, a claim capture would be hijacked halfway through, so only the short command opens the mode and sentences reach the assistant.
That is WhatsApp's rule rather than Robnu's. A business may send free-form replies only within 24 hours of your last message to it, and outside that window only pre-approved templates. Send any message and the window reopens, and replies return to normal.
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Download A Shipping Label From WhatsApp In One Message
Send an order number, an AWB or a time window and the label PDF arrives in the chat, built to your own label settings. This path only re-downloads a label you already own. It never accepts an order and never mints a new one.
Receive Returns By Sending Codes In A WhatsApp Chat
Say return scan, then send AWB after AWB as the parcels come off the van. Each one is marked received the moment it lands, and shows up everywhere a scan from the web dock does, reports included.
Capture A Claim On WhatsApp, With Photos And Video
Say start claim, describe what happened in any language, and send the AWB photo, the barcode, a photo of what you received and the opening video. Robnu reads each photo and tells you what it read. The draft is finished and submitted from the app.