Support Executive
Be the fast, human response sellers get when something is wrong — the reason they trust Robnu with their operations.
When a seller has a problem, how fast and how well we respond is the whole relationship. As a Support Executive you are that response: you answer sellers quickly, you actually solve the issue rather than deflecting it, and you make sure nobody who runs their business on Robnu ever feels stuck. This is a hands-on support role — not a management role — for someone who takes pride in leaving every seller better than they found them.
What you'll do
- Answer seller queries across chat, email and phone — quickly, clearly and correctly.
- Diagnose real problems: a stuck order, a settlement question, a claim status, an onboarding hiccup.
- Escalate cleanly to product or engineering when you cannot solve it yourself, and follow it to closure.
- Write help content and canned answers so the same question is faster to solve next time.
- Spot patterns — if ten sellers hit the same issue, you are the one who flags it.
Who you are
- 1+ year in a customer support role, ideally for a software or ecommerce product.
- Patient, clear and genuinely helpful — you solve, you do not deflect.
- Fluent written and spoken English and Hindi.
- Organised: you keep tickets moving and nothing falls through the cracks.
Nice to have
- Familiarity with marketplace operations or seller tools.
- Experience with a helpdesk (Zendesk, Freshdesk, Intercom).
Apply for Support Executive
Your application goes straight to the Onviqa hiring inbox — no ATS black hole. We read every one ourselves. Tell us honestly about your experience and why this role fits you.
We hire deliberately, so a reply may take a little while. If there is a fit, we will reach out.
Onviqa Inc. · Surat, India · [email protected]