Support Executive
Be the fast, human response sellers get when something is wrong, the reason they trust Robnu with their operations.
When a seller has a problem, how fast and how well we respond is the whole relationship. As a Support Executive you are that response: you answer sellers quickly, you actually solve the issue rather than deflecting it, and you make sure nobody who runs their business on Robnu ever feels stuck. This is a hands-on support role, not a management role, for someone who takes pride in leaving every seller better than they found them.
What you'll do
- Answer seller queries across chat, email and phone, quickly, clearly and correctly.
- Diagnose real problems: a stuck order, a settlement question, a claim status, an onboarding hiccup.
- Escalate cleanly to product or engineering when you cannot solve it yourself, and follow it to closure.
- Write help content and canned answers so the same question is faster to solve next time.
- Spot patterns, if ten sellers hit the same issue, you are the one who flags it.
Who you are
- 1+ year in a customer support role, ideally for a software or ecommerce product.
- Patient, clear and genuinely helpful, you solve, you do not deflect.
- Fluent written and spoken English and Hindi.
- Organised: you keep tickets moving and nothing falls through the cracks.
Nice to have
- Familiarity with marketplace operations or seller tools.
- Experience with a helpdesk (Zendesk, Freshdesk, Intercom).
Apply for Support Executive
Your application goes straight to the Onviqa hiring inbox, no ATS black hole. We read every one ourselves. Tell us honestly about your experience and why this role fits you.
We hire deliberately, so a reply may take a little while. If there is a fit, we will reach out.
Onviqa Inc. · Surat, India · [email protected]