Customer Success Manager
Own the seller relationship end to end — onboarding, adoption and retention for the sellers who run their brand on Robnu.
Robnu is an agentic OMS for Indian marketplace sellers. Our sellers are founders running a brand from a two-person team, and they succeed when Robnu quietly does the daily operations and recovers the money they were losing. As Customer Success Manager, you are the human who makes sure that promise lands — from a seller's first order through to the moment they cannot imagine operating without us.
What you'll do
- Onboard new sellers so they see value in their first week, not their first month.
- Run adoption reviews — spot sellers who are under-using Robnu and pull them forward.
- Turn seller pain into product signal: you sit closest to the sellers, and the product team listens to you.
- Own retention and expansion for your book of sellers, and drive down churn before it happens.
- Handle escalations with calm and follow-through, coordinating with support and product.
Who you are
- 2+ years in customer success, account management or a seller-facing operations role.
- You genuinely like people, and you follow through — sellers trust you because you do what you say.
- Comfortable with Indian marketplace operations (AJIO, Meesho, Amazon) or a fast learner who will be within weeks.
- Fluent, warm written and spoken communication in English and Hindi.
Nice to have
- You have sold on a marketplace yourself, or worked closely with sellers who did.
- Experience with a SaaS or D2C tooling product.
Apply for Customer Success Manager
Your application goes straight to the Onviqa hiring inbox — no ATS black hole. We read every one ourselves. Tell us honestly about your experience and why this role fits you.
We hire deliberately, so a reply may take a little while. If there is a fit, we will reach out.
Onviqa Inc. · Surat, India · [email protected]