Reverse shipment

Reverse is buyer→seller. Returns, cancellations, RTO, and replacements all flow as reverse shipments.

Reverse shipments are where the deduction-defense work happens. The buyer returned an item; was it really damaged, or was the buyer's claim weak? The marketplace reversed a charge; was the reversal valid? Robnu's document pipeline keeps the original packing slip and invoice tied to the order, so when a reverse shipment lands, the dispute evidence is one click away.