Your FBA shipment was received short
You sent sixty units and thirty checked in. The case is winnable, but only with evidence gathered before you shipped, and the things that work appear in seller replies rather than on any Amazon page.
Build the evidence at packing time, not after the discrepancy. A packing video, the box weight at handover, the Stock Transfer Note or delivery challan, and the carrier proof of delivery are what move a case. You also cannot open a reconciliation case until the shipment closes, which is commonly a 14-day wait, and that wait runs against your patience rather than your deadline.
- Evidence has to exist before the discrepancy: a packing video, the box weight, the Stock Transfer Note, the EPOD.
- A reconciliation case generally cannot be opened until the shipment closes, commonly a 14-day wait.
- Amazon has told sellers that if a shipment has inaccuracies it is ineligible and the investigators' decision is final.
- Reimbursement is at product manufacturing cost, excluding shipping, handling and customs duties.
- Amazon does not share its own scan history, weight or count, which is the asymmetry at the heart of these cases.
Indian sellers report rupee-denominated shortfalls into named fulfilment centres: sixty units sent to BLR7 with thirty received against roughly INR 180,000; one hundred and seventy-eight units to BRL5 with one hundred.
The asymmetry, stated plainly
Indian sellers report rupee-denominated shortfalls into named fulfilment centres: sixty units sent to BLR7 with thirty received against roughly INR 180,000; one hundred and seventy-eight units to BRL5 with one hundred and fifty-four received against INR 88,000; a case of roughly 2,464 units worth around INR 50,000 reimbursed for four units with Amazon stating that where a shipment has inaccuracies it is ineligible for reimbursement and the decision from its investigators is final.
The seller complaint underneath all of them is the same and it is structural: Amazon does not share the pickup weight, the receiving weight, the scan history or the physical count report. You are asked to disprove a count you cannot see. That is why evidence you created yourself, before handover, is the only kind that helps.
What to have before you ship
A continuous packing video covering the carton from empty to sealed, with the count visible. The weight of the sealed box at handover, which is the single most objective number you control. The Stock Transfer Note or delivery challan, which Amazon's own inbound documentation references alongside state requirements such as an E-sugam number. And the carrier proof of delivery.
Pack to the published limits so that nothing about the shipment is arguable: 18 kg and 70 by 70 by 45 cm per carton, 999 kg per shipment. An over-limit carton gives the investigation a reason to close that has nothing to do with your count.
Note the contradiction worth knowing: Amazon's public inbound page states that the only case in which fulfilment centres reject a shipment is when inbound vehicles do not comply with safety standards, while its own forum guidance lists missing labels, improper packaging, non-compliant products and damaged cartons. Do not plan around the public sentence.
Timing, and what you will be paid
You generally cannot open a reconciliation case until the shipment closes, and sellers describe waiting around fourteen days for units that never checked in. That wait is frustrating but it is not a deadline problem: shipment-to-Amazon claims run much longer than the sixty days most articles quote.
When a claim succeeds, reimbursement is based on the product manufacturing cost of the affected inventory, explicitly excluding shipping, handling and customs duties. So a successful claim does not make you whole on landed cost, which is worth knowing before you decide how much time to spend on a small shortfall.
Where this sits in the rest of your Amazon operation
Robnu is read-only on Amazon today: orders, returns, payouts and inventory sync so you can see and reconcile them, and it cannot accept Amazon orders or make their labels. Order processing is live for AJIO and Meesho. Related reading:
Sources & further reading
- Amazon India FBA inbound pickup service the public page carrying the 18 kg, 70 by 70 by 45 cm and 999 kg limits and the state documentation references. Read 6 October 2026.
- Amazon India seller forums where the shortage cases, the reimbursement basis and the 14-day wait were read.
Not legal or tax advice. Amazon changes fees, windows and policies without notice, and several of the figures here changed during 2026. Check anything you plan to act on against your own Seller Central account or settlement report first.
Questions sellers ask
Evidence created before the discrepancy. A continuous packing video showing the count going into the carton, the weight of the sealed box at handover, the Stock Transfer Note or delivery challan, and the carrier proof of delivery. None of that can be produced after the fact, which is why the case is usually won or lost at packing time rather than in the case thread.
Generally until the shipment closes, which sellers describe as roughly fourteen days for units that never checked in. The wait is normal rather than a sign the case is lost. Claims on shipments to Amazon run considerably longer than the sixty days commonly published, so the delay does not usually cost you the window.
Based on the product manufacturing cost of the affected inventory, explicitly excluding shipping, handling and customs duties. That means a successful claim does not restore your landed cost. Factor that in when deciding how much effort a small shortfall deserves.
It does not share pickup weight, receiving weight, scan history or physical count reports with sellers, and that asymmetry is the core complaint in every one of these threads. You are being asked to disprove a number you cannot inspect, which is exactly why your own pre-shipment evidence carries the case.
Not with the FBA case itself. Amazon is read-only in Robnu, so it cannot open cases or write to the marketplace. What it does is the money side: inventory and payouts sync, so a reimbursement that arrives, or does not, is visible as a settlement line against the order and the SKU rather than lost in a quarter's figures.
Related seller guides
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